Delivery and Returns
We aim to provide you with your personalised garments within 7 to 10 working days.
If you require an express delivery please contact the office – 01246 766770 and we may be able to provide an expedited service for an additional charge.
Collection from S41 8NL
You are welcome to collect your order from our office.
These are our opening hours - please make an appointment to collect so we can make ourselves available:
Monday – Thursday 9.00am – 4.30pm/Fridays 9.00am – 4.00pm
Please select the collection option when ordering your items.
Estimated delivery time frames are subject to artwork approval being given in an efficient manner. A delay in approval being given or any changes and amendments could result in delivery being longer than initially expected. However, we will always do everything in our power to get an order to you as soon as possible and will keep you informed of the estimated delivery date throughout the order process.
UK delivery prices
- £8.50 +VAT tracked next-day courier service with a specified delivery slot.
This excludes Northern Ireland, Channel Islands/Isle Of Man & BFPO. We do not ship outside of the UK.
If you have a query about your order please call our customer service team 01246 766 770 or email firstname.lastname@example.org. Lines are open from 9.00am to 4.30pm Monday to Thursday and 9.00am to 4.00pm on a Friday.
Giraffe Graphics LTD Returns Policy
You may return any item bought from us within 14 days of delivery providing it is faulty, not as described, or doesn’t do what it’s supposed to.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered or printed.
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements and do not form part of our standard range.
How to make a return
Contact our Customer Services team by calling 01246 766770 or by email to email@example.com. Please have your order number on hand so we can quickly find your account.
If a refund is applicable we will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
If you have not requested a return within 14 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size. There is sizing information from the manufacturer on every product.
Giraffe Graphics is not responsible for:
- Spelling, punctuation, or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.